Last updated 15 October 2026

Terms and refunds

These terms apply when you buy anything from ShopLaunch ZA. They’re written to be read. If something isn’t clear, ask me before you pay.

1. Who I am

ShopLaunch ZA designs Shopify themes and builds Shopify stores for South African brands.

Business: ShopLaunch ZA, run by Uyanda Dlamini, a sole proprietor trading as ShopLaunch ZA
Address for notices: 6 Comrie Place, Hayfields, Pietermaritzburg, KwaZulu-Natal
Phone: +27 82 900 6384
WhatsApp: Message me on WhatsApp
Website: shoplaunch.co.za

2. What I sell

Theme, R1,500 once-off

One theme, licensed for one store (see the theme licence).
A step-by-step setup guide (PDF), including how to switch on payments and delivery.
30 days of WhatsApp help, and free theme updates.

Theme + Setup, R4,500 once-off

Everything in Theme, plus: your logo, colours and fonts; up to 15 products added; your pages (about, contact and store policies).
One round of changes before launch.
Ready in 5 working days, or your setup fee back. If I miss the 5 working days, I refund the setup part (R3,000) and you keep the theme. The days count from when I have everything listed in section 5.

Full Store Setup, R12,500

One of my themes (licensed for your store), or a Shopify theme you already have.
Up to 50 products, with descriptions written for you; collections, menus and search; a WhatsApp chat button; two rounds of changes and a handover video.
Live in 14 working days, counted from when I have everything listed in section 5.
You pay half (R6,250) to start, and the other half before the store goes live.
The first month of Store Care is free.

Store Care, R950 a month

Up to 2 hours of changes and up to 20 new products a month. Unused time doesn’t carry over to the next month.
Paid monthly in advance. There’s no minimum term: cancel any time before your next payment and it stops at the end of the month you’ve paid for.

Working days are Monday to Friday, not counting South African public holidays.

3. Prices and payment

Prices are in South African rand. I’m not registered for VAT, so no VAT is added to the prices.
You pay on PayFast’s secure payment page. I never see or keep your card or bank details. PayFast emails you a receipt.
Not included, and paid by you to those companies: your Shopify plan, apps, your domain, and your payment provider’s fees. Payments, delivery and your domain are switched on in your own accounts, so they stay in your name.

4. Delivery and timing

Theme: the download starts right after PayFast confirms your payment, usually within a minute. The download page works for 7 days; after that, WhatsApp me your order number for a fresh link. Nothing is posted, so there’s no delivery fee.
Setups: the times in section 2. I send WhatsApp updates while I work.
Keep a copy of these terms: save or print this page. Your PayFast receipt and order number are your record of the purchase.

5. What I need from you (setups)

Your logo, product photos and product list (I send you a simple spreadsheet), plus staff or collaborator access to your Shopify store.
Your feedback when I ask for it. While I’m waiting on you, the working-day clock pauses.
That you have the right to use everything you send me (logos, photos, words). If you don’t, you’re responsible for that, not me.
Your store, its products and its own policies are your business, and it’s up to you that they follow the law.

6. Refunds and cancelling

Theme: you can cancel within 7 days of paying for a full refund, as long as you haven’t downloaded the theme. Once it’s downloaded you already have all of it, so it can’t be returned. If the theme doesn’t work as described and I can’t fix it within 10 working days of you telling me, you get your money back and take the theme off your store.
Theme + Setup and Full Store Setup: you can cancel within 7 days of paying for a full refund, unless I’ve already started the work at your request in that time. If you cancel after I’ve started, I refund what you paid minus a fair charge for the work already done, which I’ll show you. The 5-day guarantee above always applies.
Store Care: cancel any time; the month you’ve paid for isn’t refunded.
Refunds are paid back through PayFast or by EFT to your bank account, within 10 working days of us agreeing on them.
To cancel or ask for a refund, WhatsApp me with your order number.
None of this takes away your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.

7. Who owns what

Your store, your content and your customers are yours.
The work I do on your store (settings, pages, products I add) is yours once it’s paid for.
My themes stay mine and are used under the theme licence.
The demo stores on this site use made-up brands, products and reviews. They show what a theme can look like; they aren’t real shops.

8. Limits

Shopify, PayFast, domain companies and apps are run by other companies. I can’t control when they change, go down or change their prices, and I’m not responsible for losses that come from that.
As far as the law allows, if something I did goes wrong, the most I’m responsible for is the amount you paid me for it. This doesn’t limit your rights under the Consumer Protection Act, or my responsibility for gross negligence.

9. If something goes wrong

Tell me first (WhatsApp me), and I’ll do my best to put it right. If we can’t agree, you can contact the Consumer Goods and Services Ombud or the National Consumer Commission. These terms fall under South African law.

10. Changes to these terms

If I change these terms, the date at the top changes. The terms on the day you paid are the ones that apply to your order.

How I handle your personal information is in the privacy policy.